This blog offers our expert advice on how you can ensure your Total Cost of Ownership (TCO) calculations accurately reflect your costs over time so that your field devices will deliver the return on investment that you need.
In order to gain an accurate understanding of the real cost of mobile field devices, organisations need to look at the TCO of their chosen device in the operating environment that they are to be deployed in.
According to research consultants VDC, TCO comprises the hard costs of deployment (hardware, accessories, software, implementation and training) and the softer operational costs (productivity loss, opportunity loss and IT support costs). It is vitally important that organisations consider both the hard and soft costs in order to ensure that their ultimate decision will deliver the greatest value to their business in the long term.
VDC estimates that hard costs may only account for 10% or less of TCO over five years. That means soft costs like IT support and productivity loss can account for 90% of your TCO, and this is where your choice of mobile device can make all the difference.
Consumer mobile devices can look like the more cost-effective option compared with enterprise devices due to their low initial purchase price. However, as we have just explored, when the potential costs of worker downtime, accelerated replacement cycles and the support needed for a successful implementation are taken into account, it’s clear to see that the true costs of deploying mobility to support your line-of-business applications go far beyond the initial purchase price of the device itself.
Consumer-grade mobile devices can introduce unforeseen complexities and hidden costs once the initial purchase has been made. Companies often have to purchase additional peripheral software or services in order to modify their devices to their business requirements.
Impacts of the Hidden Costs of Consumer-Grade Technology
Simply deciding to purchase and deploy mobile devices is not enough to guarantee peak performance. If your devices are not optimally matched to your enterprise requirements, they can hamper the productivity and efficiency of your employees, ultimately limiting the benefits your mobile technology investments will deliver to your customers and your business.
Lower Total Cost of Ownership Than a Smartphone
Experts agree: Consumer smartphones increase TCO by up to 50 percent compared to ruggedized devices.
Making the Right Mobile Solution Choice
This illustration clearly shows that simply implementing mobile tools is not enough to guarantee peak performance. It takes selecting the right devices to ensure that customer service needs are met and that subsequent costs associated with implementing and maintaining the technology are minimized. The investment required is significant – on the devices themselves, necessary training, possible new software tools, appropriate wireless networks, and more. Considering all the many different factors, your mobile solution decision should not be taken lightly.
Consumer mobile technology providers often make repair a complicated, lengthy process, so companies investing in consumer devices have to fork out for the high expense of replacements instead of repairs. Rapid device and technology obsolescence leads to high device churn rates; combine that with your replacements, and ultimately you may be forced to manage a mixed fleet of devices and software which will have a huge impact on your soft operational costs.
Enterprise-grade mobile devices on the other hand are purpose built for the harsh business environment and tailored to your requirements, making them rich in benefits that provide long lasting value to your organisation and bottom line. Enterprise devices offer varied and diverse functionality, from nonstop durability and airtight security to comprehensive coverage and simplified device management.
All in all, although your initial purchase price may be higher, the softer operational costs will be much lower with an application-rich, purpose-built device, thus making your TCO significantly lower and guaranteeing an ROI that will deliver far more business value.